Nick Coffyn
Systems Builder · AI Operator · Operational Transformation
I build practical tools, workflows, data systems and AI-assisted processes that turn operational chaos into clarity.
About
I have spent most of my life around computers, systems and technology. I started experimenting with computers around age eight and built most of my technical understanding through reading, tinkering, breaking things, fixing things, and applying logic in the real world.
Professionally, I have worked across customer service, quality, operations, product, AI transformation and process design in Amazon, Mercedes-Benz and Google/Nest environments. My real strength is connecting operational reality with technical possibility: understanding how people, tools, data and incentives interact, then building systems that make work clearer, faster and more useful.
I am interested in the places where technology meets messy reality: AI, automation, hardware, robotics, recycling, data systems, market intelligence, knowledge systems and operational transformation.
What I Build
Hermes
A personal operating assistant focused on scheduling, time tracking, momentum, and low-friction execution.
AutoStock
An internal stock-capture and material-tracking system using iPhone capture, FastAPI, SQLite, OCR and local dashboards for scrap-yard operations.
Scout
A market-intelligence concept for tracking companies, sectors, signals and operational opportunities.
SmartSort
An AI-powered component classification and sorting concept for e-waste, combining OCR, image recognition, part databases and resale/quality estimation.
VexTrack
A personal finance and investment tracking system focused on Trading212 data, tax-relevant holding periods and portfolio visibility.
Principles
Work
AI / Product / Systems Transformation Focus
Amazon and adjacent builder work
2025 - Present | Luxembourg
- Focused on AI-assisted operational systems, feedback loops, internal tooling and practical process redesign.
- Connecting product thinking with local software, data visibility and execution workflows.
CS LLM / Operational Intelligence / Quality Roles
Amazon
2019 - 2025 | Luxembourg
- Worked across customer service expansion, quality systems, operational intelligence, AI workflow design and LLM-enabled transformation.
- Built feedback mechanisms, operating models and decision loops for complex support environments.
- Partnered with operations, product, engineering and AI teams to turn frontline reality into usable systems.
Quality Specialist / Project Lead / Global Quality Specialist
Mercedes-Benz
2017 - 2019 | Maastricht, Netherlands
- Designed and deployed quality frameworks across Benelux, UK and global support environments.
- Worked on LMS rollout, vendor coordination, NPS, process adherence and closed feedback loops.
- Translated operational patterns into clearer standards, training systems and measurable quality routines.
Trainer & Quality Lead - Alphabet Nest / Google Environment
Voxpro
2015 - 2016 | Dublin, Ireland
- Worked in the Nest support environment across training, quality and process adherence.
- Built SOPs and a self-guided process web app concept for agent call flow and consistency.
- Developed practical frontline systems before the work had fashionable names.
Career Timeline
2015-2016
Voxpro / Google Nest environment: training, quality, SOPs and call-flow systems.
2017-2019
Mercedes-Benz: quality frameworks, LMS rollout, NPS and process design.
2019-2025
Amazon: customer service expansion, operational intelligence, LLM workflows and AI transformation.
2025-Present
AI / product / systems transformation focus across practical tools and operational modernization.
Permanent Interest Zones
Systems & Automation
AI tools, workflows, dashboards, databases, local apps, process design.
Hardware & Tinkering
Custom PCs, servers, distributed computing, sensors, cameras, robotics, repair and experimentation.
Human Systems
Psychology, philosophy, incentives, organizations, leadership, history and decision-making.
Culture & Signal
Music, films, games, news, books, long-form ideas and the patterns behind culture.
Folding@Home Stats - Donor ID: 366956
I build and run custom computing systems that contribute to Folding@Home, supporting distributed scientific research. I reached #2 contributor on Amazon's Folding@Home team, combining my interest in hardware, optimization and useful distributed computing.
Featured Projects
LLM-Powered Customer Service Transformation
2023 - Present | Amazon
Worked on LLM-enabled service transformation, connecting customer feedback, operational workflows and support tooling into more useful AI-assisted processes.
Feedback-Driven AI Workflow System
2024 - Present | Amazon
Designed feedback loops and operating patterns that help AI workflows learn from real customer and operational signals.
Operational Intelligence Framework
2021 - 2023 | Amazon
Built operational intelligence routines that made service performance, quality signals and decision patterns easier to understand and act on.
Project Marvin / Call Flow
2015 - 2017 | Dublin
Created a process-adherence web app concept for customer service agents, focused on clearer procedure flow and more consistent execution.
Hermes
Personal operating assistant for scheduling, time tracking and execution.
AutoStock
Material capture and stock visibility for scrap-yard operations.
Scout
Market-intelligence concept for sectors, companies and opportunity signals.
SmartSort
AI-assisted component classification and sorting concept for e-waste.
VexTrack
Trading212 and portfolio visibility system with tax-relevant holding periods.
Learning
Software Engineering Foundations
Currently strengthening my software engineering foundations through Boot.dev, focused on Python, Linux, Git, SQL, APIs, backend systems and AI-native tooling.
Languages & Skills
Languages
Dutch
English
French
Operations & Product
AI & Data
Technical
Business / Strategy
Contact
The simplest routes are still the useful ones.